Getting started in the janitorial industry is as easy as ever, but being successful has become more difficult. A part of this comes from differing service standards and expectations between clients, regions, and companies. As demand for cleaning services grows, the need for universal standards becomes clear.
Unlike working in a trade, team members in the janitorial industry don’t need a certification or formal training to be effective at their jobs. It is, however, important for trainers and managers to demonstrate and pass on good practices and communicate general standards. Cleaning companies should consider getting certifications for key employees so the whole organization benefits.
Now, the question is where to start. There are so many certifications out there, but not all are worthwhile. A good certification will serve as a benchmark for quality, from which chemicals to choose to how to interact with clients and bid new accounts - not to mention the ultra-important safety certifications.
First, let’s address who decides the accepted standards and practices. Among the most recognized organizations in the industry are the International Sanitary Supply Association (ISSA), the Building Service Contractors Association International (BSCAI), and the U.S. Green Building Council (USGBC). The organizations focus on safety, compliance, education, and sustainability in the service industry.
The largest certification program is ISSA's Cleaning Industry Management Standard (CIMS). This comprehensive management program is designed to help cleaning companies improve their operations and training programs. Companies certified with CIMS have demonstrated a commitment to excellence in their service.
The USGBC offers various LEED (Leadership in Energy and Environmental Design) designations for building management, architecture, and construction. CIMS offers a Green Building certification that will help teams work towards meeting LEED Green building standards.
Last and possibly most important is OSHA. While OSHA isn’t industry-specific, their guidelines ensure safety and compliance in cleaning operations, among others. Compliance with OSHA’s safety standards is meant to protect employees from hazards like chemical exposure, slips and falls, and improper use of equipment. Key employees must complete OSHA Safety Training to ensure safety compliance at all times.
If you’re looking for a new cleaning service and want to make sure you choose the right one, here are some tips:
Look for certifications on their website. Most, but not all, janitorial companies will display their certifications somewhere on their website. If you don’t see it, call and ask. You can also ask for documentation of this additional training during the proposal process.
You should look into the different certifications available and see if any cleaning certifications are specific to your industry. It’s also important to check the references listed in a company’s proposal and see if their current clients have needs similar to your business's.
Maintaining quality standards in the cleaning industry is more important than ever, and these certifications can help you make an informed decision about the providers you trust in your space.